Shipping policy

Shipping & Returns Policy

Thank you for shopping with us! We take pride in our handcrafted, sustainable bamboo pieces and want to ensure they arrive safely at your doorstep.

1. Shipping Policy

• Processing Time: All orders are processed within 2–3 business days. You will receive a tracking number as soon as your order ships.

• Delivery Timelines: Standard delivery typically takes 5–7 business days depending on your location.

• Shipping Rates: Calculated at checkout based on your delivery address and order volume.

2. 10-Day Return Policy

We want you to love your new furniture. If you are not completely satisfied with your purchase, you can request a return within 10 days of receiving your item.

• Eligibility: To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging.

• How to Start a Return: Please email us at [bambooo652@gmail.com] with your order number and photos of the item.

3. Refunds

Once we receive and inspect your returned item, we will send you an email confirmation. If approved, your refund will be processed automatically to your original payment method within 5–7 business days.

• Please note: Original shipping charges are non-refundable, and return shipping costs are the responsibility of the customer unless the item arrived damaged.